Personal Information: This policy covers the following personal information that Counselhouse collects through your use of the Counselhouse Web sites and in connection with off-line communications. Specifically, Counselhouse may collect this information from offline and online registrations and forms, communications and interactions, and sales inquiries and transactions. Counselhouse also may use third party sources, such as opt-in lists, as specified in Section 4 below.
We may supplement information you provide with information received from third parties.
Flash Cookies: We also use flash cookies, also known as "local shared objects," on our sites that employ Flash technology. Flash cookies are small files similar to browser cookies and are used to remember the site's settings to personalize the look and feel of the site. Like normal cookies, Flash cookies are represented as small files on your computer. One method of preventing Flash cookies from being placed is to adjust your preferences in the Macromedia Website Privacy Settings Panel at macromedia.com.
Embedded URLs: Counselhouse also uses a tracking technique that employs embedded URLs to allow use of the site without cookies. Embedded URLs allow limited information to follow you as you navigate the site, but is not associated with personal information and is not used beyond the session.
Embedded Pixels: On the Web site, Counselhouse may use embedded pixel technologies on selected pages for the purposes of identifying unique user visits to the Counselhouse.eu Web sites as opposed to aggregate hits. In addition, embedded pixels or other technologies may be used in emails to provide information on when the email was opened to track marketing campaign responsiveness; information collected using these technologies may be associated with the recipient's email address.
Third Party Cookies: Counselhouse has engaged one or more third party service providers to track and analyze usage and volume statistical information from visitors to the Web site. The service provider(s) set cookies on behalf of Counselhouse. Counselhouse also uses other third party cookies to track the performance of Counselhouse advertisements on their Web sites.
Counselhouse may re-associate the information provided by the technologies directly above with personal information.
Counselhouse uses (and, where specified, shares) your personal information for the following purposes:
To engage in transactions. Counselhouse may use personal information such as name, physical address, telephone number, email address, and company to engage in transactions with you, including contacting you about your order.
To process transactions. Counselhouse may use financial/credit card and payment information to process your order. Counselhouse may need to share some of this information with delivery services, credit card clearing houses and other third parties to complete the transaction.
To provide support or other services. Counselhouse may use your personal information to provide you support or other services you have ordered, as well as product updates, product patches and fixes and other similar communications.
To post Testimonials. We post testimonials on our web site which may contain personal information. Prior to posting the testimonial, we obtain the customer's consent to post their name along with their testimonial.
To select content, improve quality and facilitate use of the Web Sites. Counselhouse may use your personal information, including the information gathered as a result of site navigation and electronic protocols and cookies (including third party cookies), to help create and personalize Web site content, facilitate your use of the Web sites (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of shopping cart additions and preserve order information between sessions), improve Web site quality, track marketing campaign responsiveness, and evaluate page response rates.
To provide various Counselhouse communities, such as partners, with relevant product alerts and updates. If you sign up for an Counselhouse community (e.g., Counselhouse Partner Network, Counselhouse Technology Network, Counselhouse.eu), Counselhouse also will provide you information in which you have expressed an interest related to new product releases, alerts, updates, prices, terms, special offers and associated campaigns.
To power joint sales or product promotions. Counselhouse and its partners may engage in joint sales or product promotions. Such promotions will always reference the partners involved. Both Counselhouse and the partner(s) will have access to that information, and either Counselhouse or our partners may provide you the sales or product promotion information. We recommend you review the privacy policies of these partners to address your particular needs and concerns.
To contact a referral/"tell a friend". If you elect to use our referral service to inform a friend about our site, we will ask you for the friend's name and email address. Counselhouse will automatically send the friend a one-time email inviting them to visit the site. Counselhouse uses this personal information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Counselhouse at privacy_ww@Counselhouse.eu to be removed from the referral program.
To communicate with you about a conference or event. We or our partners may communicate with you about a conference or event hosted or co-sponsored by Counselhouse or one of our partners. This may include information about the event's content, event logistics, payment, updates, and any additional meetings, special demonstrations or other customer facilitation that we may provide related to an event for which you have registered. Counselhouse may contact you after the event about the event and related products and services and may share information about your attendance with your company. Counselhouse also will permit designated partners or conference sponsors to send you up to two communications through the services of a third-party bonded warehouse. Please note that our partners or conference sponsors may directly request your personal information at their conference booths or presentations; providing your information is optional, and you should review their privacy policies to address your particular needs and concerns.
To comply with legal requirements. Counselhouse may be required to disclose your personal information in order to comply with legally mandated reporting, disclosure or other legal process requirements. Counselhouse will use reasonable efforts to limit the personal information it provides for these purposes.
Please note that your personal information may be transferred, accessed and stored globally as necessary for the uses stated above in accordance with this policy. While Counselhouse may share your personal information with agents and contractors in order to perform the functions listed above, including credit card clearing services, order fulfillment, and event, campaign and web site management, we require that they treat your personal information, and limit its use, in accordance with the standards specified in this policy.
Counselhouse allows you to establish an online registration profile for marketing communications at Counselhouse.eu. You may use the profile to customize and control your preferences for receiving electronic information, including opting into (or out of) communities, newsletters and general interest areas. You can return to the registration profile at any time to change your elections or modify your profile at https://myprofile.Counselhouse.eu/. Please login as usual and follow the prompts to "update my profile."
Opting Out. Counselhouse.eu enables you to opt out of marketing communications. You may opt out of email marketing by modifying your online profile as described above or by using our general unsubscribe automated link that is included in Counselhouse marketing emails. You can find details on how to automatically unsubscribe from email communications, as well as how to submit requests to opt-out from phone and postal marketing, on our Counselhouse.eu Account Help page (http://www.Counselhouse.eu/us/corporate/contact/about-your-account-070507.html). If you have any problems using any of these opt-out mechanisms, please send an email to privacy@Counselhouse.eu, indicate "opt-out" in the subject line, and specify what problem you have encountered in the body of the message.
Some non-marketing communications are not subject to general opt-out, such as communications related to product download, sales transactions, software updates and other support related information, patches and fixes, quality assurance surveys, conferences or events for which you have registered, and disclosures to comply with legal requirements, as well as communications with partners, including product alerts, updates, marketing and sales materials and other notices related to partner status.
Information-Sharing Choices. Counselhouse only shares personal information with selected companies after providing users the ability to either opt out of or opt into the sharing. There are limitations to opting out of such sharing in the case of (1) joint sale or joint events where the data goes to both Counselhouse and the other party at the same time; (2) where the customer has requested follow-up which involves Counselhouse partners; and (3) where third parties are required to accomplish the transaction or perform the service.
Third Party Permission-Based Lists. On occasion, Counselhouse may use third-party lists to send communications about Counselhouse products and services. These lists, which are maintained by third parties, include users aeligible under applicable law to receive emails from other companies such as Counselhouse. When we use such lists, the communications will include mechanisms to opt out of Counselhouse marketing communications and the third party lists. If you have trouble opting out, or if you wish to make us aware of any issues related to a third-party mailing, you may contact us directly at privacy@Counselhouse.eu.
You have the ability to update your Counselhouse.eu profile and related personal information at any time. To change this information, please login at https://myprofile.Counselhouse.eu/ and follow the prompts to "update my profile." If you have questions about your account or are having trouble accessing your account, you can get answers to Frequently Asked Questions (FAQs) and request help with your account at http://www.Counselhouse.eu/us/corporate/contact/about-your-account-070507.html. If you have privacy concerns about your personal information, please contact us at privacy_ww@Counselhouse.eu. You may also write to us at the following address:
While the majority of questions and issues related to access can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or you will be contacted regarding the nature of the problem and appropriate next steps, within thirty days.
Counselhouse uses some third parties to administer a limited set of Counselhouse advertisements on its Web sites. No personal information is provided to the advertisers as part of this process, but aggregate profile information, such as user community, may be used in the selection of advertising to make sure that it has relevance to the user. On some banner ads, an embedded pixel may be present, and while it does not associate with a cookie or other personal profile information, it may return session connection information that allows advertisers to better determine how many individual users have clicked on the ad banner.
The security of your personal information is very important to Counselhouse. We have in place physical, administrative and technical safeguards designed to protect your personal information from unauthorized access. In addition, Counselhouse uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. When you enter sensitive information such as your credit card number on our site, we encrypt it using secure socket layer (SSL) technology.
In the event that your personal information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, Counselhouse will notify you of the breach by email, fax, or U.S. mail. Counselhouse will give you notice promptly, consistent with the reasonable needs of law enforcement and/or Counselhouse to determine the scope of the breach and to investigate and restore the integrity of the data system.
Counselhouse has appointed a Chief Privacy Officer. If you believe your personal information has been used in a way that is not consistent with this policy or your specified preferences, or if you have further questions related to this policy, please contact the Chief Privacy Officer by email at privacy@Counselhouse.eu. Written inquiries may be addressed to Chief Privacy Officer, Counselhouse Kurt-Blaum-Platz 8, 63450 Hanau, Germany.
We may update this policy from time to time. We will post a prominent notice in this section of this policy notifying users when it is updated. If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you via email, and you will have a choice as to whether or not we use your personal information in this different manner.
We appreciate your comments on Counselhouse's privacy practices: privacy@Counselhouse.eu.
Last Updated: May 5, 2010.
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